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FAQs
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Product
What is CBD, and how can it benefit my pet?·
CBD (cannabidiol) is a naturally occurring compound found in hemp plants. It interacts with the endocannabinoid system, which is present in both humans and animals.
Is CBD safe for my pet?
CBD is a naturally occurring compound from hemp. When choosing for pets, it’s best to use products made specifically for them and to follow the suggested use instructions. For peace of mind, you may also want to talk with your veterinarian before introducing any new supplement.
Will CBD make my pet "high"?
No, CBD is non-psychoactive and will not make your pet "high." Our CBD tinctures contain no THC, the compound in cannabis that produces psychoactive effects.
How do I administer CBD tincture to my pet?
CBD tincture can be administered directly into your pet’s mouth using the dropper, or it can be mixed into their food or water. Make sure to follow the dosage instructions on the product label as welll as the instructions for use.
How long does it take for CBD to work in pets?
The effects of CBD can vary depending on the individual pet and how it’s given. Some pets may respond quickly, while for others it may take more time and consistency to notice any changes.
Can I give my pet CBD every day?·
Yes, CBD can be given to your pet daily as part of their daily routine. Always follow the dosage instructions provided.
Can I use human CBD products for my pet?
It’s recommended to use CBD products made specifically for pets. Pet formulations are designed with appropriate serving sizes and avoid ingredients, like certain flavorings or sweeteners, that may not be safe for animals.
How should I store CBD tincture?
Store the tincture in a cool, dark place away from direct sunlight to maintain its potency and shelf life. Make sure the cap is tightly closed after each use.
Buying
1. Where can I purchase Petiva CBD tinctures for pets?
You can purchase our CBD tinctures directly from our website.
2. How can I be sure I'm buying a genuine PETiva product?
To ensure you're purchasing a genuine PETiva product, always buy directly from our official website.
3. Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to stay updated on special offers and exclusive deals. Also, check our website for any ongoing promotions.
4. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as listed at checkout.
Returns & Exchanges
1. What is your return policy?
We want you and your pet to be completely satisfied with your purchase. If for any reason you are not, you may return the product within 30 days of purchase for a full refund. The product must be unused and in its original packaging.
2. How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and the reason for your return. We will provide you with instructions and a return shipping label if applicable.
3. Can I exchange a product?
Yes, if you would like to exchange a product for a different one, please contact us within 30 days of purchase. The product must be unused and in its original packaging. We will guide you through the exchange process.
4. How long does it take to process a return?
Once we receive your returned product, we will inspect it and process your refund or exchange within 5-7 business days. The refund will be credited to your original payment method.
5. What if I received the wrong item or a defective product?
If you received the wrong item or a defective product, please contact us immediately. We will correct the mistake by sending you the correct item or offering a full refund.
Customer Support
1. How can I contact customer service?
You can reach our customer service team via email at info@petivabrands.com. Our team is available Monday through Friday, 9 AM to 5 PM EST.
2. Do you offer a satisfaction guarantee?
Yes, we stand behind our products with a satisfaction guarantee. If you’re not completely satisfied with your purchase, please contact us, and we’ll do our best to make it right.