Petiva Brands Returns Policy

Home . Petiva Brands Returns Policy

Effective Date: [Insert Date]

At Petiva Brands, we are committed to ensuring your satisfaction with our CBD products. If you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure you can shop with confidence.

  1. Eligibility for Returns
  • Unused Products:
    To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
  • Return Window:
    You have 30 days from the date of purchase to initiate a return. If 30 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.
  • Proof of Purchase:
    A receipt or proof of purchase is required to complete your return. If the purchase was made through our website, your order number will suffice.
  1. Non-Returnable Items

Certain items are non-returnable:

  • Opened or Used Products:
    Any CBD products that have been opened, used, or partially consumed are not eligible for return or refund.
  • Final Sale Items:
    Any items marked as "final sale" or "non-returnable" at the time of purchase cannot be returned.
  1. How to Initiate a Return

3.1 Contact Us:
To start a return, please contact our Customer Support team at [support@petiva.com] or call [1-800-123-4567]. Provide your order number and details about the product you wish to return.

3.2 Return Shipping:
Once your return is authorized, you will receive instructions on how to ship the product back to us. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3.3 Return Address:
Ship your return to the following address:

csharp

Copy code

Petiva Brands Returns  

[Address]  

[City, State, ZIP Code]

Please note: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  1. Refunds

4.1 Processing Refunds:
Once we receive and inspect your returned product, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

4.2 Partial Refunds:
In some cases, only partial refunds may be granted (e.g., for items not in their original condition, damaged, or missing parts for reasons not due to our error).

4.3 Late or Missing Refunds:
If you haven’t received your refund after the specified time, first check with your bank or credit card company, as there may be processing delays. If you’ve done this and still have not received your refund, please contact us at [support@petiva.com].

  1. Exchanges

If you need to exchange a product for the same item (e.g., due to a defect), please contact us at [support@petiva.com]. We will provide instructions for returning the original product and shipping the replacement.

  1. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We may ask for photos or other documentation to assess the damage or defect. Depending on the situation, we will either replace the product or issue a refund.

  1. Shipping Costs
  • Customer-Paid Returns:
    Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
  • Return Shipping Reimbursement:
    If we determine that the return is due to our error, we will reimburse you for the cost of return shipping.
  1. Contact Information

If you have any questions about our Returns Policy, please contact us at:

Petiva Brands
[Address]
[City, State, ZIP Code]
Email: [support@petiva.com]
Phone: [1-800-123-4567 ads]

We’re here to help!

Product
1. What is CBD, and how can it benefit my pet?· 

CBD (cannabidiol) is a natural compound found in hemp plants. It interacts with your pet's endocannabinoid system, which may help manage various health issues such as anxiety, pain, inflammation, and more.

2. Is CBD safe for my pet?

Yes, CBD is generally considered safe for pets when administered correctly. It’s important to use products specifically formulated for pets and follow the recommended dosage guidelines. Always consult with your veterinarian before starting any new supplement. 

3. Will CBD make my pet "high"?

No, CBD is non-psychoactive and will not make your pet "high." Our CBD tinctures contain little to no THC, the compound in cannabis that produces psychoactive effects.

4. How do I determine the correct dosage for my pet?

The dosage depends on your pet’s size, weight, and individual needs. Start with the recommended dosage on the product label and adjust as necessary. It’s best to start with a lower dose and gradually increase it while monitoring your pet’s response. 

5. How do I administer CBD tincture to my pet?

CBD tincture can be administered directly into your pet’s mouth using the dropper, or it can be mixed into their food or water. Make sure to follow the dosage instructions on the product label. 

6. How long does it take for CBD to work in pets?

The effects of CBD can vary depending on the pet and the method of administration. Some pets may experience relief within 30 minutes to an hour, while others may take a few days of consistent use to see the full benefits. 

7. Can I give my pet CBD every day?· 

Yes, CBD can be given to your pet daily as part of their wellness routine. Regular use may help maintain overall health and well-being. Always follow the dosage instructions provided. 

8. Can I use human CBD products for my pet?

It's best to use CBD products specifically formulated for pets. Pet-specific products are dosed appropriately for animals and are usually free from ingredients that could be harmful to them, such as certain flavorings or sweeteners found in human products. 

9. How should I store CBD tincture?

Store the tincture in a cool, dark place away from direct sunlight to maintain its potency and shelf life. Make sure the cap is tightly closed after each use. 

Buying
1. Where can I purchase Petiva CBD tinctures for pets?

You can purchase our CBD tinctures directly from our website, as well as from select retailers. Visit our "Where to Buy" page for a list of authorized sellers near you. 

2. How can I be sure I'm buying a genuine PETiva product?

To ensure you're purchasing a genuine PETiva product, always buy directly from our official website or from one of our authorized retailers. Be cautious of unauthorized sellers, especially online marketplaces, where counterfeit products may be sold. 

3. Do you offer any discounts or promotions?

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to stay updated on special offers and exclusive deals. Also, check our website for any ongoing promotions. 

4. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as listed at checkout. 

Buying
1. Where can I purchase Petiva CBD tinctures for pets?

You can purchase our CBD tinctures directly from our website, as well as from select retailers. Visit our "Where to Buy" page for a list of authorized sellers near you. 

2. How can I be sure I'm buying a genuine PETiva product?

To ensure you're purchasing a genuine PETiva product, always buy directly from our official website or from one of our authorized retailers. Be cautious of unauthorized sellers, especially online marketplaces, where counterfeit products may be sold. 

3. Do you offer any discounts or promotions?

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to stay updated on special offers and exclusive deals. Also, check our website for any ongoing promotions. 

4. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as listed at checkout. 

Returns & Exchanges
1. What is your return policy?

We want you and your pet to be completely satisfied with your purchase. If for any reason you are not, you may return the product within 30 days of purchase for a full refund. The product must be unused and in its original packaging. 

2. How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and the reason for your return. We will provide you with instructions and a return shipping label if applicable. 

3. Can I exchange a product?

Yes, if you would like to exchange a product for a different one, please contact us within 30 days of purchase. The product must be unused and in its original packaging. We will guide you through the exchange process. 

4. How long does it take to process a return?

Once we receive your returned product, we will inspect it and process your refund or exchange within 5-7 business days. The refund will be credited to your original payment method. 

5. What if I received the wrong item or a defective product?

If you received the wrong item or a defective product, please contact us immediately. We will correct the mistake by sending you the correct item or offering a full refund. 

 Customer Support 
1. How can I contact customer service?

You can reach our customer service team via email at info@petivabrands.com. Our team is available Monday through Friday, 9 AM to 5 PM EST. 

2. Do you offer a satisfaction guarantee?

  Yes, we stand behind our products with a satisfaction guarantee. If you’re not completely satisfied with your purchase, please contact us, and we’ll do our best to make it right.