Shipping Policy

At PETiva Brands, we’re committed to getting your pet’s wellness products to you quickly, safely, and reliably. Below you’ll find details about our shipping process, timelines, and options.

Processing Times

• Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

• You’ll receive a confirmation email once your order has been placed, and another email with tracking details once your package has shipped.

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Shipping Rates & Delivery Estimates

• Standard Shipping (3–7 business days): Rates calculated at checkout.

• Expedited Shipping (2–3 business days): Rates calculated at checkout.

• Overnight Shipping (1 business day): Rates calculated at checkout.

Delivery times are estimates and may vary based on your location, carrier delays, or peak seasons.

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Shipping Locations

• We currently ship to addresses within the United States.

• At this time, we do not ship internationally, to U.S. territories, or to P.O. boxes.

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Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can click the link in your email or log into your PETiva account to follow your package’s journey.

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Damages or Issues

We take great care in packaging your order. However, if your item arrives damaged, missing, or incorrect, please contact our Customer Care team within 7 days of delivery at info@petivabrands.com. We’ll make it right.

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Returns & Refunds

For details on returns, exchanges, and refunds, please see our Return Policy.

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Questions?

If you have any questions about shipping or need assistance with your order, reach out to us anytime at info@petivabrands.com.